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Privacy Policy
Effective Date: 2024-3-12
Last Updated: 2024-3-12
At Yoofar (“we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit yoofar.com (the “Site”), contact us, request a quote, place an order, communicate with our team, or use any of our sourcing, fulfillment, warehousing, shipping, private labeling, print-on-demand, or related services (collectively, the “Services”).
This Privacy Policy is intended to help you understand what information we collect, why we collect it, how we use it, when we may share it, and what choices and rights may be available to you.
By accessing or using our Site or Services, you acknowledge that your information may be handled as described in this Privacy Policy.
1. Who We Are
Brand Name: Yoofar
Website: yoofar.com
Contact Email: support@yoofar.com
Location: HongKong, China
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us using the details in the “Contact Us” section below.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
our website and landing pages;
quote, contact, inquiry, or application forms;
email, chat, and other communications with us;
customer onboarding, order processing, fulfillment, warehousing, shipping, and related support services;
marketing and promotional communications we send in connection with our Services.
This Privacy Policy does not apply to third-party websites, apps, tools, or services that may be linked to or integrated with our Site and Services. Those third parties operate under their own privacy policies and practices.
3. Information We Collect
We may collect the following categories of information, depending on how you interact with us.
A. Information You Provide Directly
When you contact us, request a quote, submit a form, create an account, place an order, or otherwise communicate with us, we may collect information such as:
full name;
email address;
phone number;
company name, brand name, or store name;
shipping address and billing address;
order details and sourcing requirements;
payment-related details necessary to process transactions;
social media account, messaging app contact, or other communication details;
documents, files, images, logos, or product customization materials you submit;
any other information you choose to provide.
B. Information Collected Automatically
When you visit or use our Site, we may automatically collect certain technical and usage data, such as:
IP address;
browser type and version;
device type and operating system;
language preferences;
referral source;
pages viewed and navigation behavior;
timestamps and session duration;
clicks, interactions, and diagnostic information;
cookie identifiers and similar tracking data.
C. Information from Third Parties
We may receive information from third parties that support our business operations, including:
payment processors;
website analytics providers;
advertising and marketing platforms;
customer communication tools;
e-commerce integrations or store connection tools;
logistics, warehousing, and shipping partners;
fraud prevention and technical service providers.
4. How We Collect Information
We may collect information:
when you fill out a form on our Site;
when you contact us by email, chat, messaging apps, or social media;
when you request a quote, sample, sourcing support, or fulfillment service;
when you place or manage an order;
when you subscribe to marketing communications;
when you browse or interact with our Site through cookies and similar technologies;
from service providers and business partners that help us operate our Services.
5. How We Use Your Information
We may use your personal information for the following business and operational purposes:
to provide, operate, and maintain our Site and Services;
to respond to inquiries, quotes, applications, and support requests;
to onboard customers and manage business relationships;
to process orders, payments, sourcing requests, and fulfillment instructions;
to arrange warehousing, packaging, private labeling, POD customization, shipping, and delivery support;
to communicate with you about your account, orders, requests, or service updates;
to personalize and improve customer experience;
to analyze website traffic, engagement, performance, and service quality;
to improve our products, workflows, website functionality, and marketing efforts;
to detect, prevent, investigate, or address fraud, abuse, security incidents, or technical problems;
to maintain records, resolve disputes, and enforce our agreements;
to comply with legal, tax, accounting, and regulatory obligations;
to send newsletters, offers, updates, and promotional communications, where permitted by applicable law.
6. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we may process personal information on one or more of the following grounds:
to perform a contract or take steps at your request before entering into a contract;
for our legitimate interests, such as operating and improving our business, securing our Site, preventing fraud, and managing customer relationships, provided those interests are not overridden by your rights;
to comply with legal obligations;
with your consent, where consent is required or otherwise appropriate, such as for certain marketing communications or optional cookies.
7. Cookies and Similar Technologies
Our Site may use cookies, pixels, tags, scripts, and similar technologies to support website functionality, understand user behavior, and improve analytics and marketing performance.
These technologies may help us:
keep the Site functioning properly;
remember preferences or session settings;
understand how visitors interact with our Site;
measure traffic, conversions, and page performance;
improve content, campaigns, and user experience;
support advertising and remarketing activities.
You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect how the Site functions.
8. Analytics and Marketing Tools
We may use third-party tools to help us understand traffic, user engagement, communications performance, and advertising effectiveness.
Depending on our setup, these tools may include services similar to:
Google Analytics;
Google Ads;
Meta Pixel;
Microsoft Clarity;
email marketing tools;
live chat or CRM systems.
These providers may collect information such as IP address, browser information, device data, cookie identifiers, and usage behavior in accordance with their own privacy policies.
9. How We Share Your Information
We do not sell your personal information for money.
We may share your information where reasonably necessary to operate our business and provide our Services, including with:
payment processors;
website hosting and technical infrastructure providers;
analytics, marketing, and advertising partners;
email, CRM, customer support, or communication providers;
warehousing, shipping, and logistics partners;
software and e-commerce integration providers;
professional advisers, auditors, insurers, or legal counsel;
regulators, courts, law enforcement, or other authorities where required by law.
We may also disclose your information:
to comply with applicable laws, regulations, or legal requests;
to protect our rights, property, systems, customers, or business;
to investigate fraud, abuse, security incidents, or policy violations;
in connection with a merger, acquisition, restructuring, financing, or sale of business assets;
with your consent or at your direction.
10. International Transfers
Because Yoofar works with customers, partners, and service providers across different countries, your personal information may be transferred to, stored in, or processed outside your country or region of residence.
Where required, we take reasonable steps to apply appropriate safeguards to such transfers.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention may vary depending on the type of information. For example:
inquiry and quote information may be kept as long as needed to respond and manage business follow-up;
customer, order, and transaction information may be retained for fulfillment, accounting, tax, dispute resolution, and compliance purposes;
website analytics and technical logs may be retained according to business needs, security needs, and provider settings.
12. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.
13. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
object to or request restriction of certain processing;
request data portability, where applicable;
withdraw consent where processing is based on consent;
opt out of marketing communications.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.
14. Marketing Communications
If you contact us, request information, or subscribe to updates, we may send you newsletters, offers, service updates, or other business-related communications.
You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Even if you opt out of marketing messages, we may still send service-related or transactional communications where necessary.
15. Children’s Privacy
Our Site and Services are not directed to children under 18, and we do not knowingly collect personal information from children. If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it.
16. Third-Party Websites and Services
Our Site may contain links to third-party websites or use third-party tools, plug-ins, or embedded content. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.
17. Do Not Track
Some browsers offer a “Do Not Track” setting or signal. Because there is not always a universally recognized standard for responding to such signals, our Site may not respond to Do Not Track signals in all circumstances.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, privacy practices, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page.
Your continued use of the Site after any changes become effective means you accept the updated Privacy Policy.
19. Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:
Yoofar
Email: support@yoofar.com
Website: yoofar.com
Location: HongKong, China
