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Terms of Agreement
Yoofar provides sourcing, fulfillment, warehousing, smart inventory planning, customization, and shipping support for dropshipping businesses.
Yoofar helps merchants connect their stores and manage order fulfillment through the DSers or Mabang.
We look forward to building a long-term and reliable cooperation with you. Below are the general terms of our cooperation.
Order
Yoofar processes orders through DSers Agent connection or Mabang ERP Connection, and this is related order management methods buyers choose.
After the buyer connects with Yoofar system and confirms the required products, shipping method, and payment arrangement, Yoofar will process orders according to product availability, supplier processing time, warehouse stock status, and shipping channel requirements.
- For products already stocked in Yoofar’s warehouse, orders are usually processed(tracking number synced) within 6 hours.
- For products that need to be purchased from suppliers, the normal processing time is usually 1–3 business days.
- For pre-order products, the normal processing time is usually 24 hours.
Tracking numbers will be updated after the order has been shipped. The exact tracking update time may vary depending on the shipping carrier, logistics channel, destination country, and system synchronization.
Payment
Daily payment is required before order processing, unless otherwise agreed in writing.
For stable daily order volume, the buyer may keep a prepaid balance in the Yoofar account. Daily order costs, product costs, shipping fees, customization fees, inventory preparation fees, and other agreed charges will be deducted from this balance.
Bank transfer is generally recommended for larger payments. For smaller payments, PayPal, Stripe or other online payment methods may be more convenient.
All transaction fees, bank charges, exchange rate differences, or payment platform fees shall be borne by the buyer unless otherwise agreed.
Transaction Fee：
- Paypal: 7.4%
- Stripe: 4.9%
- Banktransfer: 0%
Membership Service
Yoofar values every partner, regardless of current order volume. For new and growing stores, Yoofar will provide reliable sourcing, fulfillment, shipping, and after-sales support to help the business develop steadily.
As the buyer’s order volume grows, Yoofar may provide enhanced membership service or higher-level cooperation support. This may include:
- Priority order processing
- Faster response from the support team
- More flexible inventory planning
- Dedicated service support
- Better fulfillment coordination
- More customized sourcing solutions
- Priority handling during peak seasons
- More suitable logistics recommendations based on order scale
The purpose of Yoofar’s membership service is to provide a service level that matches the buyer’s business stage. Smaller stores will still receive careful support, while larger-volume partners may receive more advanced service arrangements to ensure stable fulfillment and long-term growth.
The specific membership level, service scope, and benefits may depend on order volume, cooperation period, product category, fulfillment complexity, and overall business potential.
Smart Inventory Service（Membership above L2）
Yoofar provides smart inventory planning services to help buyers improve fulfillment efficiency while controlling inventory costs.
At the beginning of the cooperation, Yoofar will usually purchase products from suppliers based on confirmed daily orders. The normal procurement and processing time is usually 1–3 business days.
Once the buyer’s sales volume becomes stable, Yoofar can help analyze order volume, product demand, supplier stability, and shipping requirements to prepare inventory more intelligently.
With smart inventory planning, Yoofar can help the buyer:
- Reduce unnecessary overstocking
- Lower inventory pressure
- Improve order processing speed
- Maintain more stable shipping times
- Reduce the risk of stockouts during sales growth
- Prepare for peak season or special promotion periods
For products with stable sales, Yoofar may recommend preparing several days of stock in advance. The specific inventory quantity will be decided based on daily sales volume, product turnover, supplier lead time, and the buyer’s sales plan.
During special periods, such as Chinese New Year, peak season, supplier holidays, or logistics congestion, advance stock preparation may be required. In this case, Yoofar may request an inventory deposit or prepaid balance before purchasing stock.
Inventory prepared specifically for the buyer is generally not refundable once purchased, unless there is a confirmed supplier or Yoofar-side issue.
Customized Products and Packaging
Yoofar can support product customization, private label products, branded packaging, logo printing, inserts, thank-you cards, and other customized requirements when available.
The buyer needs to provide clear customization requirements, including logo files, design files, size, color, material, packaging details, and other necessary information. Design files should preferably be provided in AI, PDF, EPS, PSD, or other high-resolution formats.
Customized products and packaging usually require a minimum order quantity, production time, and deposit. The exact MOQ, production time, and cost depend on the product type, supplier, material, and customization method.
Once customization, procurement, or production has started, the deposit is generally non-refundable unless the supplier or Yoofar makes a confirmed mistake.
For customized inventory, the deposit or prepaid amount may be deducted gradually from future orders according to the actual product usage and agreed arrangement.
After-Sales Service
Before shipping, Yoofar will assist with basic product checking and careful packaging when applicable. However, due to different product categories, supplier conditions, and shipping methods, after-sales cases must be reviewed based on the actual situation.
If there is a problem with an order, such as missing items, wrong product, wrong color, damaged product, or defective product, the buyer should provide clear photos or videos of the issue, the order number, product information, and customer complaint details.
After the issue is verified, Yoofar may arrange a replacement, resend, refund, partial refund, or account credit depending on the situation.
Yoofar will take responsibility for confirmed mistakes caused by Yoofar or the supplier, including:
- Wrong item sent
- Wrong color or variant sent
- Missing item caused by fulfillment error
- Clearly defective product
- Product damaged before shipment
- Others confirmed Yoofar-side or supplier-side errors
The following situations are generally not covered by Yoofar compensation:
- Incorrect or incomplete shipping address provided by the buyer or customer
- Customer ordered the wrong size, color, quantity, or product variant
- Customer changed their mind after the order was processed or shipped
- Package refused by the customer without a product quality issue
- Delivery failure caused by customer absence, refusal to sign, local carrier issue, customs issue, or remote area limitation
- Normal color difference caused by lighting, screen display, production batch, or material variation
- Minor packaging deformation during international transportation, if the product itself is not damaged
- Delays caused by customs, weather, holidays, peak season, force majeure, or carrier-side issues
If a package is confirmed lost in transit, Yoofar will assist with investigation and claim handling according to the shipping channel’s compensation rules. Compensation may vary depending on the logistics provider, shipping method, destination country, and tracking status.
Order Changes and Cancellation
If the buyer needs to change or cancel an order, they must contact Yoofar as soon as possible.
Yoofar will try to assist, but once an order has been processed, purchased, packed, shipped, customized, or submitted to the supplier, changes or cancellations may no longer be possible.
For customized products, private label products, bulk procurement orders, or prepared inventory, cancellation is generally not accepted after production or procurement has started.
Buyer Responsibility
The buyer is responsible for providing accurate and complete order information, including product details, shipping address, customer name, phone number, email address, and any special requirements.
The buyer is also responsible for confirming product details, customization requirements, shipping method, destination country, and customer expectations before placing orders.
If a problem is caused by incorrect information, late confirmation, wrong product selection, or customer-side reasons, Yoofar may not be able to provide a refund, replacement, or compensation.
Seller Responsibility
Yoofar is responsible for assisting with sourcing, procurement, fulfillment, shipping arrangement, tracking updates, inventory planning, and after-sales support according to the agreed service scope.
Yoofar will make reasonable efforts to ensure product accuracy, package handling, timely processing, and effective communication. If an issue is confirmed to be caused by Yoofar or supplier error, Yoofar will assist in providing a reasonable solution.
