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Returns & Refunds Policy
Returns & Refunds Policy
For Yoofar sourcing, fulfillment, and dropshipping orders.
At Yoofar, we work to provide reliable sourcing, fulfillment, and shipping support for dropshipping businesses. Since we handle products from different suppliers and shipping channels, all return, replacement, and refund requests must be reviewed based on the specific order situation.
This policy applies to orders fulfilled through Yoofar. It does not replace the return policy you provide to your own store customers.
1. Return & Refund Request Window
If there is an issue with an order, please contact us within 14 days after the order is marked as delivered.
To help us process your request quickly, please provide:
- Order number
- Product name or SKU
- A clear description of the issue
- Photos or videos showing the problem
- Customer screenshot or proof of complaint, if applicable
- Shipping label or package photo, if relevant
Please send the information to [your support email] or contact your assigned Yoofar agent.
Requests submitted after 14 days may not be eligible for a refund, replacement, or compensation.
2. Situations Covered by Yoofar
Yoofar may provide a replacement, refund, partial refund, or account credit in the following situations:
Damaged Product
If the product arrives damaged and the damage is clearly shown in photos or videos.
Defective Product
If the product has a manufacturing defect or cannot be used normally.
Wrong Item Sent
If the customer receives the wrong product, wrong color, wrong size, or wrong variant compared with the confirmed order information.
Missing Item
If one or more items are missing from the package and the issue can be verified.
Lost Package
If the package is confirmed lost by the shipping provider or tracking shows abnormal delivery failure after investigation.
In these cases, Yoofar will help review the claim and provide the most suitable solution based on the order details.
3. Situations Not Covered by Yoofar
Yoofar is not responsible for refund or replacement requests caused by the following situations:
Incorrect Shipping Address
If the customer or store owner provided an incorrect or incomplete shipping address.
Customer Ordered the Wrong Item
If the wrong size, color, quantity, or product variant was selected when the order was submitted.
Change of Mind
If the customer no longer wants the product after the order has been processed or shipped.
Product Expectation Difference
If the product matches the supplier description but the customer simply does not like the style, material, size, color tone, or appearance.
Please note that product photos may look slightly different from the actual item due to lighting, screen display, production batches, or supplier updates.
Delivery Delay Outside Yoofar’s Control
Yoofar will assist with tracking and communication, but refunds are generally not provided for delays caused by customs inspection, weather, peak season congestion, incorrect address, remote area limitations, or local carrier issues.
4. Return Process
Please do not return any product without approval from Yoofar.
If a return is required, our team will provide the return instructions after reviewing the case. The return address may vary depending on the supplier, warehouse, product type, and order situation.
Unauthorized returns may not be accepted or refunded.
To start a return or refund request, please contact us with the subject line:
Order #[Order Number] – Return / Refund Request
Please include:
- Photos or videos of the issue
- A clear explanation of the problem
- Order number
- Product name or SKU
- Customer complaint screenshot, if available
Our team will review the request and respond as soon as possible.
5. Replacement Policy
For approved cases, Yoofar may arrange a replacement shipment when appropriate.
Replacement is usually provided for:
- Damaged products
- Defective products
- Wrong items
- Missing items
- Certain lost-package cases
The replacement will usually be shipped to the original shipping address unless another address is approved before processing.
6. Refund Policy
If a refund is approved, it may be issued as:
- Refund to the original payment method
- Account balance credit
- Partial refund
- Compensation credit for future orders
The final solution depends on the order status, product type, supplier policy, shipping status, and evidence provided.
Once a refund is processed, it may take several business days to appear, depending on the payment provider, bank, or card issuer.
7. Custom Products & Private Label Orders
Customized products, private label products, branded packaging, made-to-order items, and bulk procurement orders are generally not refundable once production or procurement has started.
Refunds or replacements may only be considered if:
- The product is defective
- The wrong item was produced or shipped
- There is a confirmed mistake from the supplier or Yoofar side
For custom orders, please carefully confirm product details, design files, logo files, packaging requirements, size, color, and quantity before production.
8. Order Changes & Cancellations
If you need to change or cancel an order, please contact us in 48 hours after orders placed.
We will try our best to help, but once an order has been processed, packed, shipped, or submitted to the supplier, changes or cancellations may no longer be possible.
9. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your payment provider, bank, or credit card company.
Refunds may take several business days to be officially posted.
If you still have not received the refund after the normal processing time, please contact us at [your support email].
